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Customer Service
When will I receive my Jo Tote?

We ship all Jo Totes through USPS Priority Mail. You should receive your order in approximately five to seven business days (however, arrival times for international orders vary). All orders to the continental United States of America are shipped at a flat rate of $13.95 per bag. Orders to Canada are shipped at a flat rate of $25, and all other international orders are shipped at a flat rate of $35.

What is your return policy?
We want you to be happy with your purchase. We accept returns for unused bags received within 30 days. You will be responsible for the shipping costs of the returned item. Also, please note that we only accept returns for bags purchased from our web site. If you decide that you would like to return your Jo Tote, please . . . 

1.) Postmark the return package within 30 days of its original shipping date.
2.) List the reason for the return on a copy of your invoice.
3.) Please send the bag back in the original box, or larger. The bag must be sent in this size box so that it does not get smashed. If the bag is smashed or damaged, we cannot accept it for return.
4.) Please mail your return to:

Attn: Returns
Jo Totes
146 N Middleton Road
PMB Box #126
Nampa, ID

What is your exchange policy?
If you would prefer a different color or style, please return the unused bag for a refund and order your preferred style as a separate transaction. Please see guidelines and procedure above regarding bag returns. Thank you!

If you have any questions, please contact us at
We will respond to your inquiry promptly, but please note that our offices are closed on Saturday and Sunday.