Customer Service

Please see responses to frequently asked questions below and email us at for any additional inquiries.

When will I receive my camera bag?
We ship from distribution centers in the US, UK, Australia and Hong Kong. We endeavor to ship within two business days of receiving an order. Deliveries to the US, Europe, Australia and New Zealand generally are delivered within 3-5 business days. Deliveries to the UK, Hong Kong and China are generally delivered within 1-2 business days. Deliveries to other countries generally take 10 business days. For further details about shipping, including shipping charges, please see our shipping page at the link listed below. 

What is your warranty policy?

We warranty our bags against manufacturer defects for one year following purchase. Should you experience problems with your bag, please email us with photos and detailed information at

What is your return policy?

We want you to be happy with your purchase. We accept returns of unused bags postmarked within 30 days of purchase. You will be responsible for the shipping costs of the returned item. Also, please note that we can only accept returns of bags purchased from our website. If you decide that you would like to return your bag, please:

     1.   Postmark the return package within 30 days of its original shipping date.

  1.  List the reason for the return on a copy of your invoice.
  2.  Please send the bag back in the original box, or larger. The bag must be sent in this size box so that it does not get smashed. If the bag is smashed or damaged, we cannot accept it  for return.
  3.  Please mail your return to:

Jo Totes
93 N. Laurel St., Salt Lake City, UT, 84103

What is your exchange policy?

If you would prefer a different color or style, please return the unused bag for a refund and order your preferred style as a separate transaction. Please see guidelines and procedure above regarding bag returns. 

When will you respond to my email inquiries?
We endeavor to respond to all emails  promptly, and typically respond within the same day, but please note that our offices are closed on weekends.